The Power
of Experience

There is nothing more frustrating than trying to navigate your way through Telco Accounts or Business Equipment agreements.

Like all aspects of business it's best to leave it to the professionals.

If you have a Phone, Internet, Office Equipment or Equipment Finance Dispute, do yourself a favour and leave it to TDR, we are the professionals in dispute resolution.

Learn More

Services

SERVICES

Taking Care of Your Telco & Business Solutions

Phone Disputes

We specialise in negotiating with your Telecommunications Supplier/s re the following:

Account issues
Mobile/NBN/Line account
Overcharging on Accounts

Office Equipment & Finance Disputes

We specialise in negotiating with

Phone System Suppliers with install issues or non completions
Credit Issues
Obtaining Credit that is owed by Carriers to your Business
Compensation Claims For Loss of Business
Contract Renegotiation or Release

Resources Employed

If those negotiations falter then TDR with your authority makes a complaint to the relevant Government Departments

Telecommunications Industry Ombudsman. (TIO)
Australian Financial Complaints Authority. (AFCA)
Australian Small Business & Family Enterprise Ombudsman. (ASBFEO)
ACCC

We’re Good with Numbers

Years of Experience

$1.2 Mill

In Dispute Settlements

Current Clients

About

ABOUT

Our Experts Are the Finest

Telco's have no consistent desire to provide customer service or resolutions.

In essence it all get’s too hard and you as the consumer just doesn’t have the time to expend on a fruitless enterprise.

Our Mission is to

Get the credits on your account that you are due.
Negotiate a resolution with the Carrier or Financier so the complaint is not delayed
Ensure that the services you are paying for are being provided to the standard you expect.

At TDR we cut though the red tape. We understand how the Industry works and have valuable contacts which enable us to negotiate a fair resolution for all parties.

THE TDR STEP BY STEP PROCESS

The offer is a Free Analysis of your situation in the first interview.
Authority is given to TDR to your accounts
Once review is finalized you are sent the review to read , then TDR discuss all the relevant outcomes
Then it is your decision whether to engage the services of TDR
TDR contacts the Telco to discuss the issue and negotiates a resolution on your behalf
If no resolution then TDR lodges a complaint with the relevant Government Department.
TDR provides updates whenever a response is garnered from your Telco Supplier or the relevant Government Department

Testimonials

TESTIMONIALS

"Working with Telco Dispute Resolutions was a game-changer for us. We had been battling a dispute with our Telco for over six months with no resolution in sight. Once we handed everything over to Tim, he took complete control of the situation. He handled all communications with the Telco and liaised with the ombudsman, ensuring everything was in order. Tim not only secured the resolution we were hoping for, but he also managed to negotiate a deal that exceeded our expectations, especially considering how long we had already invested in trying to resolve this on our own. We are incredibly grateful for his expertise and dedication throughout this process. Highly recommend Telco Dispute Resolutions!"

Rachel

GEYER Accountants - Victoria

Clients