Let's get the story straight

Office Phone Systems & Contract Complaint Information

Please complete the form with as much detail as possible.

First Name

Last Name

Email

Business Phone

Mobile Phone

Company/Business Name of Account Owner

ACN/ABN

Business Address

Street Address Line 2

City

Region/State/Province

Postcode

Office Phone System Complaints

Office Services Provided

Choose the services applicable to your dispute

Printer - Copier

Office Phone System

Intergrated Computer Systems

NBN Services

Number of Services Provided

Account Number

Date Contract Commenced

Monthly Plan Charges

Current Account Balance

Dispute

Non Financial Disputes

Have you spoken to your provider regarding these issues?

Yes

No

Date of First Contact

Date of Most Recent Contact

Details of First Contact Conversation

Do you have any communications from your provider?

Yes

No

Have you lodged a formal complaint with your provider or anyone else?

Yes

No

If yes, please provide details of who you lodged your complaint with?

Do you have a reference number for your complaint?

Please upload all communication files here

Upload File

Upload supported file (Max 15MB)

What resolution did you propose or do you seek?

FORMS YOU WILL NEED TO COMPLETE
To assist in preparing the best possible case for your complaint the following forms are required.
You can download them here, and when you have completed them use the upload section on the page (above) to add them to your information before you submit your inquiry.
You may need to complete more than one Authority to Act form, depending on how many providers are involved in your complaint.
We will require Authority to Act with each provider.

TDR - Authority to Act

TDR - Complaint Event Time Line Summary

Thanks for submitting!